Receptionist & Purser
The Receptionist is a key “front line” contact for the passenger to reach the maximum guest satisfaction.
He/she maintains a calm, courteous and professional demeanor at all times regardless of the guest’s behavior. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly. Personal qualities that a Receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. A Receptionist should be good at figures, have a flair for organization, and like communicating with guests.
check-in and check-out procedures
making proper arrangements in terms of cabin assignments
responsible for clearance papers for arrival /departure to and from ports of call, customs declaration, embarking and disembarking of crew and passengers
upkeeping of crew and pax lists, muster lists
entering data of inventories
settlements of the accounts of all outlets on board
follow-up on passengers’ requests handed to the front desk
dealing with and solving pax complaints
providing guest services, information
active cost controlling and maintaining budgets at the front desk
maintaining safety and quietness in guest and crew areas
Once you are offered employment, all applicants must pass a medical examination by designated physicians. Applicants will be responsible for the cost of the examination. You must be physically fit to work on a cruise ship.
Length of contract
Depends on the type of job, but most contracts are from the end of March until the middle of November. Contracts are renewable in the next seasons. You may also choose to work in the Winter season for short-term contracts (2 to 3 months).
Food and accommodation on board
Is free for crew members. These expenses are taken care of by the company. Living arrangements vary by ship and shipboard position.
The company covers the costs for your medical insurance while on board the ship. Therefore, you do not need to buy a travel medical insurance before joining the ship.
Transportation to and from the ship is usually covered by the company . In most cases, you will get a refund for your ticket to the ship, while the return trip will be organized directly by the company.
Place of embarkation
Each of the cities situated on the banks of the Danube, Rhine, Main or Mosel rivers can be an embarkation port. In most cases, you will embark in Budapest, Passau, Vienna, Köln or Amsterdam.
Send your CV with photograph to our HR Department at firstname.lastname@example.org.